Position Summary:  

Are you a dynamic leader with a passion for hospitality and food service? Join our Popeyes family as a General Manager and lead our team to success! As a General Manager, you'll oversee all aspects of restaurant operations, ensuring exceptional service, delicious food, and a welcoming atmosphere for our guests. 

Responsibilities:  

• Lead and manage all aspects of restaurant operations, including staffing, training, scheduling, and budget management. 
• Ensure compliance with company policies, procedures, and standards, as well as local health and safety regulations. 
• Drive sales and profitability through effective marketing strategies, upselling techniques, and cost control measures. 
• Foster a positive work environment by coaching, mentoring, and developing team members to reach their full potential. 
• Monitor and maintain high standards of food quality, cleanliness, and sanitation. 
• Handle customer inquiries and complaints with professionalism and resolve issues promptly to ensure customer satisfaction. 
• Conduct regular performance evaluations and provide feedback to team members to support their growth and development. 
• Collaborate with the leadership team to develop and implement business strategies to achieve company goals.  

Qualifications:  

• Previous experience in restaurant management, preferably in the quick-service or fast-food industry. 
• Proven leadership skills with the ability to motivate and inspire team members. 
• Strong business acumen with a focus on driving sales and profitability. 
• Excellent communication and interpersonal skills. 
• Ability to multitask, prioritize, and problem-solve in a fast-paced environment. 
• Flexibility to work evenings, weekends, and holidays as needed. 
• Knowledge of local health and safety regulations.  

Competencies:

• Leadership: Inspires and motivates team members to achieve their best performance. 
• Customer Focus: Dedicated to providing exceptional service and exceeding customer expectations. 
• Problem-Solving: Ability to identify issues and implement effective solutions. 
• Communication: Clear and effective communication with team members and customers. 
• Decision Making: Makes informed decisions that align with business objectives and values. 

Skills:

• Strong organizational and time management skills. 
• Proficiency in Microsoft Office applications (Word, Excel, Outlook). 
• Familiarity with restaurant POS systems and inventory management software. 
• Financial acumen for budgeting, forecasting, and financial analysis. 

Physical Requirements:  

• Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds. 
• Standing and Walking: Prolonged periods of standing and walking throughout the shift. 
• Bending and Reaching: Frequent bending, reaching, and twisting. 
• Manual Dexterity: Good hand-eye coordination. 
• Communication Skills: Clear verbal communication to interact with people. 
• Temperature Tolerance: Ability to work in varying temperatures. 

Benefits: 

• Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff.  
• Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services.  
• Career Growth: Training programs, clear career paths, and mentorship opportunities.  
• Recognition: Performance-based incentives, bonuses, and employee recognition programs.  
• Inclusive Environment: A diverse and supportive workplace with open communication and teamwork.  
• Flexibility: Customizable benefits and support for major life events.